Enhanced Support With
Audio Den Client Care

Audio Den always offers concierge-level services for today’s technology. Similar to high-performance vehicles, smart technology and entertainment systems require periodic checkups and upgrades. That’s why we not only provide standard product warranties and ongoing service, but we also offer an enhanced, proactive Audio Den Client Care Plan, so you can further protect your investment.

Modern technologies make it possible to provide a new level of remote troubleshooting and support, which our team can provide from anywhere.  Our Client Care Plan leverages these capabilities to provide off site system monitoring, support and more.

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Standard Warranty Included with every Audio Den Home Installation

$0

Per Month


  • Manufacturer's warranty on all equipment purchased

  • 60-Day Warranty on Labor & Parts

  • 60-day Post-installation Q&A with Integration Specialist

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Audio Den Client
Care Plan Remote support and priority scheduling

$149

Per Month
(monitoring equipment included)

Standard Warranty, plus:


  • Dedicated support line for Audio Den Care clients

  • Annual On-Site checkup ($249 value)

  • Internet speed monitoring ($199 value)

  • Monitoring equipment Included at no cost ($599 value)

  • Up to 12 hours of remote support per year ($1188 value)

  • Remote monitoring and rebooting of network-enabled devices ($299 value)

  • Remote firmware and software upgrades ($199 value)

  • Priority service scheduling

  • Loaner equipment (as available)


Plan Value: at least $2900 / year

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Options for Everyone and Every Home

Remote / 0ffsite system support, management and some upgrades
•
Internet Service Provider (ISP) monitoring
•
Annual preventative maintenance visits
•
Dedicated, priority support phone line and priority scheduling
•
Loan equipment when needed
•
Multi-home benefits and custom plans

CLIENT CARE PLAN REMOTE SUPPORT SERVICE HOURS:
Monday-Saturday 8:00 AM – 10:00 PM
Sunday 10:00 AM – 8:00 PM